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Problem ys640

November 24th, 2016, 7:35 am
#1
Chief_Jeff
* Abilene ** Abilene *
  • Joined: November 3rd, 2014, 8:41 pm
  • Posts: 7

Problem ys640

Well I think I'm screwed. My start up lines show decreasing not increasing and it's cutting off. 5 am thanksgiving morning, with my turkey. Won't stay lit.

November 24th, 2016, 10:03 am
#2
Yoder_Herb
Site AdminSite Admin
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  • Joined: April 18th, 2014, 3:12 pm
  • Posts: 2408

Re: Problem ys640

That is indicating a bad thermocouple.

Yoder_Herb
November 24th, 2016, 3:41 pm
#3
Chief_Jeff
* Abilene ** Abilene *
  • Joined: November 3rd, 2014, 8:41 pm
  • Posts: 7

Re: Problem ys640

Herb, what do I do next?

November 24th, 2016, 8:35 pm
#4
Yoder_Herb
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User avatar
  • Joined: April 18th, 2014, 3:12 pm
  • Posts: 2408

Re: Problem ys640

Send an email to customerservice@yodersmokers.com with the serial number, build date and firmware version (displayed for 2 seconds after flipping the power button to the ON position), along with your name, shipping address and contact phone number, and with the description of what you are experiencing, and we will get you taken care of.

Yoder_Herb
November 25th, 2016, 1:06 am
#5
Chief_Jeff
* Abilene ** Abilene *
  • Joined: November 3rd, 2014, 8:41 pm
  • Posts: 7

Re: Problem ys640

Thank you very much! Service second to none!

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