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YS480/YS640 Heat Diffuser Plate Update Program (USA only)

PostPosted: February 16th, 2016, 5:38 pm
by Yoder_Herb
Yoder YS480/YS640 Heat Diffuser Plate Update Program (USA only)

Yoder Smokers recently changed the design of the heat diffuser plate for the YS480 and YS640. The new heat diffuser plate is reinforced to allow higher heat cooking without removing the diffuser (this is NOT the optional 2 piece diffuser). The new reinforced diffuser plate started shipping in all cookers January of 2016.

To allow all customers, with the original heat diffuser plate, to take advantage of this new reinforced heat diffuser plate, Yoder Smokers is offering an update for $29.95 for the YS640 and $26.95 for the YS480. This is a shipping and handling fee, and is only available directly from Yoder Smokers. (*Tax will apply to this transaction if you are in the state of Kansas*)

Here is how to qualify for the update:

1. Register your cooker using this link: http://www.yodersmokers.com/warranty-registration-form

2. Forward the verification email that you receive after registering, to customerservice@yodersmokers.com and request the reinforced heat diffuser update.

3. We will contact you for your payment information and process your order.

If you have already registered your cooker, follow these steps:

1. Send customerservice@yodersmokers.com a request for the new reinforced heat diffuser plate, and include your full name, zip code, serial number, and model.

2. We will verify the registration and call you for your payment information and process your order.

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 16th, 2016, 7:00 pm
by gwapogorilla
Is this program for the 2 piece difusser with the trap door? If not, is there a discount to get the 2 piece rather than a 1 piece?

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 16th, 2016, 7:04 pm
by Yoder_Herb
This is not for the 2 piece. It is for the new reinforced standard heat diffuser. The 2 piece diffuser is not part of the update program.

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 16th, 2016, 8:20 pm
by Shaneskee
What temp is this new diffuser rated for?

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 16th, 2016, 8:39 pm
by Yoder_Herb
It as tested it at the highest heat the cooker is capable of producing. Is there a concern?

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 16th, 2016, 9:23 pm
by Shaneskee
Not at all was just curious.

Thank you Herb!

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 17th, 2016, 10:43 am
by Coffeebob
Herb

Will this program be available to Canadian owners and if so when do you expect them to ship.

Thanks so much

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 17th, 2016, 10:48 am
by Yoder_Herb
Coffeebob wrote:Herb

Will this program be available to Canadian owners and if so when do you expect them to ship.

Thanks so much


Logistics of the program outside the USA take time and obviously cost much more. This is being worked on now. At this point we have no timeframe that we can pass on to you.

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 17th, 2016, 8:15 pm
by jeetS
What about Canadians who live close to the border and the plate can be shipped to a USA address?

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 17th, 2016, 9:14 pm
by Yoder_Herb
I do not believe that there is an issue at all with this, as long as it ships to an address in the US. Follow the directions, and when you are called for payment, make sure that the ship-to address is communicated.

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 18th, 2016, 9:06 am
by tomatogod
I just received and used my 2 piece diffuser plate and in my opinion I would rather have that. My old diffuser plate was warping and with the option to get it replaced for $29 is great. But after using the 2 piece diffuser plate I would rather spend the money to buy it, it just makes it way to convenient in my opinion.

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 22nd, 2016, 11:14 pm
by Skwerl1
Is there a picture of the new one so I can see if it was included in the YS640 I bought in January? I bought it in Canada because it was the closest dealer to me.

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 22nd, 2016, 11:20 pm
by Yoder_Herb
Skwerl1 wrote:Is there a picture of the new one so I can see if it was included in the YS640 I bought in January?


If your build date is January 2016, you have the new plate.

reinforced diffuser.jpg

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 23rd, 2016, 12:23 am
by Skwerl1
Ok then, no. Build date was 2015

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 28th, 2016, 6:46 am
by swinosbbq2008
Hey Herb...whats the expected time frame from when we completed the form to when the new diffuser should arrive? I sent in the information, but I have yet to receive a confirmation email to send to customer service. I was just curious. Thank you.

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 28th, 2016, 9:59 am
by Yoder_Herb
The email should have been immediate. Check your spam/junk/trash.

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: February 28th, 2016, 3:45 pm
by Shaneskee
swinosbbq2008 wrote:Hey Herb...whats the expected time frame from when we completed the form to when the new diffuser should arrive? I sent in the information, but I have yet to receive a confirmation email to send to customer service. I was just curious. Thank you.


Mine shipped the day after. Rep called me in my availability time frame, received it 2 days after it shipped.

Great service!

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: March 2nd, 2016, 11:07 am
by gizmo
Yoder_Herb wrote:The email should have been immediate. Check your spam/junk/trash.


I have not received an email confirmation on my registration either. Just went through my junk and spam and can't find anything.

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: March 2nd, 2016, 11:12 am
by Yoder_Herb
gizmo wrote:
Yoder_Herb wrote:The email should have been immediate. Check your spam/junk/trash.


I have not received an email confirmation on my registration either. Just went through my junk and spam and can't find anything.


Do you get an error if you try to register again?

Send an email in anyway, we can check if the registration information came through to us.

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: March 2nd, 2016, 12:24 pm
by Secrets
Hello Herb,

I have registered, ordered and paid for mine. I got the receipt but never got shipping information as to when it will be shipped.
I have paid on 02/25/2016. Do you know when mine will ship?

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: March 2nd, 2016, 4:58 pm
by Yoder_Herb
You will receive shipping confirmation when it ships.

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: March 2nd, 2016, 7:39 pm
by johnnyg0168
Put in for mine today

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: March 5th, 2016, 12:43 pm
by gizmo
Yoder_Herb wrote:
gizmo wrote:
Yoder_Herb wrote:The email should have been immediate. Check your spam/junk/trash.


I have not received an email confirmation on my registration either. Just went through my junk and spam and can't find anything.


Do you get an error if you try to register again?

Send an email in anyway, we can check if the registration information came through to us.


Thanks for the help. I sent in an email and received a call

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: March 8th, 2016, 11:04 pm
by johnnyg0168
Got mine today. Joey works fast.

Re: YS480/YS640 Heat Diffuser Plate Update Program (USA only

PostPosted: March 17th, 2016, 7:41 pm
by pheyevoh
Hello Herb,

New YS640 owner here...my build date shows January 11, 2016....but I received the old diffuser plate. When you say manufactured January 2016, did you mean, AFTER the 11th?