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Problem ys640

PostPosted: November 24th, 2016, 7:35 am
by Chief_Jeff
Well I think I'm screwed. My start up lines show decreasing not increasing and it's cutting off. 5 am thanksgiving morning, with my turkey. Won't stay lit.

Re: Problem ys640

PostPosted: November 24th, 2016, 10:03 am
by Yoder_Herb
That is indicating a bad thermocouple.

Re: Problem ys640

PostPosted: November 24th, 2016, 3:41 pm
by Chief_Jeff
Herb, what do I do next?

Re: Problem ys640

PostPosted: November 24th, 2016, 8:35 pm
by Yoder_Herb
Send an email to customerservice@yodersmokers.com with the serial number, build date and firmware version (displayed for 2 seconds after flipping the power button to the ON position), along with your name, shipping address and contact phone number, and with the description of what you are experiencing, and we will get you taken care of.

Re: Problem ys640

PostPosted: November 25th, 2016, 1:06 am
by Chief_Jeff
Thank you very much! Service second to none!