Hey everyone! I have owned my ys640 with comp cart for 2 years and it has worked flawlessly.... However a week ago it didn't heat up properly even though it seemed to be working correctly when I fired it up... I've been really busy and just was able to try and see what was wrong today
The problem starts when I press then start button and set temperature, it should have the 3 lines from bottom left to top right that would indicate heat up.... Instead it reads from top left to bottom right which would indicate a cool down mode.... It heats up some and does have smoke coming out but keeps blinking whatever temperature I set and the cool down lines..... Cool down mode takes an extremely long time.......
I have no clue what to do as it seems like a software issue but any help would be greatly appreciated......
The thermocouple needs to be replaced. Send an email with the following information to customerservice@yodersmokers.com:
Name and shipping address
Contact phone number
Serial number and build date from the door plate
Firmware version (this is displayed for 2 seconds after flipping the power switch to the ON position)
Include the explanation you provided above.
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