swroberts2 wrote:As I mentioned this grill is BRAND new only on it's 3rd burn, grill manufacture date is 5/16/2016 so most of your stock responses don't relate to my problem. BBQ Delight pellets blend mix. I ran you the temp test as described. Whats next. Return it for one that works.
The questions are asked to help us better understand the situation, since we are not physically with the cooker. We rely on questions and answers to get on the same page as you, to better understand the situation and what is actually happening, so we can correctly diagnose the situation. We require your help in being our eyes, ears and hands, and have to interpret the answers and situation to solve your issue.
I have received your email to customer service, so we will continue the conversation via email.